FAQ

All prices are in Canadian dollars. 
Textiles are sold by the half metre (50cm/19.7").

Can I add-on to my order and do you hold orders?

We do not offer add-ons to orders that have already been placed or hold placed orders.

Can I order swatches?

Very soon, YES! We are working hard to get our swatch program finished so that we can offer swatches.

Do you have a storefront?

No, we do not. We are an online only store that operates out of a warehouse in Port Alberni, Canada. 

Do you offer wholesale prices or discounts for small businesses?

No. We are a small fabric store that aims to cater more towards the home sewer.

What is your return policy?

All sales are final. We do not accept returns or exchanges. If we have made a mistake with your order, or if you have received flawed fabric, please contact us at connect@sitkafabrics.com

Shipping
Orders are shipped within 5 business days from receipt of payment. Orders placed during a sale or immediately after a sale may take longer to ship. However, we often will get your order out in less than the quoted time.

Canadian Shipping
Shipments within Canada are sent via Canada post. Orders over $160 (before taxes and discounts) qualify for free expedited shipping. Orders under $160 are charged a flat rate of $15. We do not offer lettermail shipping. All packages are tracked.


US Shipping
Shipments to the continental USA for orders of $200CAD (before taxes and discounts) qualify for free shipping via UPS. For orders under $200CAD, a flat rate of $22CAD applies. Some remote locations and APO addresses will be given quotes in case there is shipping upgrading. UPS will not ship to those addresses, unfortunately. We are doing our best to source another alternative source. We will email you in case there are any issues.  Custom duties and fees are the responsibility of the customer.

International Shipping
Please contact Lisa at connect@sitkafabrics.com to get a quote.

Lost/Missing Packages
Sitka Fabrics is not responsible for packages missing in transit, nor will we refund for lost packages. We will try our best to help you find the missing package. We can not guarantee that packages will arrive by a certain date as it is up to the courier or Canada Post. We do not give refunds for late or delayed shipments.

Insurance
Your package is covered up to 100 dollars with Canada Post. If your package somehow gets lost or damaged beyond words, we are only able to claim the max $100.  If you wish to purchase additional insurance for your package, please contact us for a quote for the value of your shipment and we can set you up with a separate listing for the insurance.  If the package is lost and you didn't request for more insurance, we can only refund you to a maximum of $100 once they have completed their investigation and have approved our claim. 

Refunds

We do not give refunds on cut fabrics. Please keep in mind that monitors and screens may not accurately represent colours. If you are unsure of a colour, please contact us so we can help match or take more photos of the fabrics for you.

There may be small white and/or black flecks on the fabrics due to the printing process. These spots will be the size of a small pen mark. We do not give refunds for this as it is part of the printing process. Please do not purchase if you are not okay with the possibility. Be rest assured, We will not send out poor quality fabrics.

If there is any issues with your order, you need to contact us within 3 days of receiving the order by email: connect@sitkafabrics.com

Payment methods
We accept PayPal, Credit Cards, and Apple Pay 

High Volume Shopping Days (All sale days)

  • Items in your cart are not held for you and our best selling items tend to go quickly. Once an item is out of stock, we do not restock.
  • Because of the high volume of orders on these days we cannot combine multiple orders or refund shipping costs.
  • We cannot change, modify or cancel your order once it has been placed. All items are FINAL SALE.
  • Please double check your email address and mailing address - incorrect address will not be chased down.

Privacy Policy

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