All prices are in Canadian dollars.
Textiles are sold by the half metre (50cm/19.7").
We ship Mondays, Wednesdays and Fridays. Please give us 7 business days to get your order out. We often will get your order out in less than the quoted time, regardless. We want to get the pretties to you sooner than later :)
Orders are shipped via Canada Post for $12 within BC and $15 everywhere else within Canada. This is flat rate shipping that is always tracked. If you wish to have your order shipped via a courier, please contact us at firstname.lastname@example.org and we can give you a quote.
Most packages are sent via UPS and start at $20. Some remote locations and APO addresses will be given quotes in case there is shipping upgrading. UPS will not ship to those addresses, unfortunately. We are doing our best to source another alternative source. We will email you in case there are any issues. Custom duties and fees are the responsibility of the customer.
Please contact Lisa at email@example.com to get a quote.
Sitka Fabrics is not responsible for packages missing in transit, nor will we refund for lost packages. We will try our best to help you find the missing package. We can not guarantee that packages will arrive by a certain date as it is up to the courier or Canada Post. We do not give refunds for late or delayed shipments.
Your package is covered up to 100 dollars with Canada Post. If your package somehow gets lost or damaged beyond words, we are only able to claim the max $100. If you wish to purchase additional insurance for your package, please contact us for a quote for the value of your shipment and we can set you up with a separate listing for the insurance. If the package is lost and you didn't request for more insurance, we can only refund you to a maximum of $100 once they have completed their investigation and have approved our claim.
We do not give refunds on cut fabrics. Please keep in mind that monitors and screens may not accurately represent colours. If you are unsure of a colour, please contact us so we can help match or take more photos of the fabrics for you.
There may be white flecks on fabrics due to the printing process. We do not give refunds for this as it is part of the printing process. Please do not purchase if you are not okay with the possibility. Be rest assured, We will not send out poor quality fabrics.
If there is any issues with your order, you need to contact us within 3 days of receiving the order by email: firstname.lastname@example.org
We accept PayPal, Credit Cards, Apple Pay and EMT. If you choose EMT, you need to send it immediately after placing your order to email@example.com. If the EMT is not sent within 24 hours, we will cancel your order and release the inventory back to stock.