Shipping & Refunds
Orders are shipped within 5 business days from receipt of payment. Orders placed during a sale or immediately after a sale may take longer to ship. However, we often will get your order out in less than the quoted time.
Shipments within Canada are sent via Canada post. Orders within Canada (with the exception of the Yukon, Nunavut and NWT) over $160 (before taxes and after discounts) qualify for free expedited shipping. Orders under $160 are charged a flat rate of $16. All orders to Yukon, Nunavut and NWT are charged a flat rate fof $16. We do not offer lettermail shipping for any items. All packages are tracked.
If you are local to the Port Alberni area and would like to do local pick-up, please see this page for details. ** Due to COVID-19 Restrictions in our area, Local-Pickup is currently suspended. All orders will require shipping.**
Shipments to the continental USA (excludes Alaska, Hawaii, Puerto Rico, all US territories) for orders of $200CAD (before taxes and after discounts) qualify for free shipping via UPS. For orders to Alaska, Hawaii and US territories please contact us prior to placing your order for a shipping quote. For continental US orders under $200CAD, a flat rate of $23CAD applies. Some remote locations and APO addresses will be given quotes in case there is shipping upgrading. UPS will not ship to those addresses, unfortunately. We are doing our best to source another alternative source. We will email you in case there are any issues. Custom duties and fees are the responsibility of the customer.
Please contact Lisa at email@example.com to get a quote.
Lost/Missing Packages & Shipping Errors
Sitka Fabrics is not responsible for packages missing in transit, nor will we refund for lost packages. We will try our best to help you find the missing package. We can not guarantee that packages will arrive by a certain date as it is up to the courier or Canada Post. We do not give refunds for late or delayed shipments.
If an error is made when inputting an address for shipment, Sitka Fabrics will not cover the cost to re-ship the items. If the shipment is returned to the seller, the customer will be invoiced for the cost to re-ship the item(s). Sitka Fabrics is not responsible for any packages shipped to the wrong mailing address as inputted by the customer.
Your package is covered up to 100 dollars with Canada Post. If your package somehow gets lost or damaged beyond words, we are only able to claim the max $100. If you wish to purchase additional insurance for your package, please contact us for a quote for the value of your shipment and we can set you up with a separate listing for the insurance. If the package is lost and you didn't request for more insurance, we can only refund you to a maximum of $100 once they have completed their investigation and have approved our claim.
We do not give refunds on cut fabrics. Please keep in mind that monitors and screens may not accurately represent colours. If you are unsure of a colour, please contact us so we can help match or take more photos of the fabrics for you.
There may be white flecks on fabrics due to the printing process. We do not give refunds for this as it is part of the printing process. Please do not purchase if you are not okay with the possibility. Be rest assured, We will not send out poor quality fabrics.
If there is any issues with your order, you need to contact us within 3 days of receiving the order by email: firstname.lastname@example.org
We accept PayPal, Credit Cards, and Apple Pay
High Volume Shopping Days (All sale days)
- Items in your cart are not held for you and our best selling items tend to go quickly. Once an item is out of stock, we do not restock.
- Because of the high volume of orders on these days we cannot combine multiple orders or refund shipping costs.
- We cannot change, modify or cancel your order once it has been placed. All items are FINAL SALE.
- Please double check your email address and mailing address - incorrect address will not be chased down.